Telephone Consultations

Telephone

We encourage all patients to telephone the surgery as part of our Telephone Care Navigation system. This can allow for rapid resolution of your problem, potentially without the need for you to come to the surgery. 

Appointments for telephone consultations are available at request. However, if a clinician feels that they need to see you face to face, they may ask you to come to the surgery. 

Your details and contact number will be confirmed and a member of the team will contact you via phone to resolve your problem remotely.

Our receptionists are unable to give a set time for when you will receive your call. It is important that you keep your phone free and available for your consultation. If we are unable to reach you on our first attempt, the clinician will try a second time. If they are still unable to make contact with you on their second attempt this is classed as a missed appointment and you may be asked to re-book a telephone consultation for the following day.