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Prescriptions

Medication and Condition Management Reviews

As part of our ongoing commitment to your health, we undertake an annual medication review on all patients on repeat medication and with certain ongoing medical conditions such as asthma and diabetes. You should receive a letter or email to invite you to be part of this process

Repeat Prescriptions

Repeat prescriptions may be requested in writing or via the NHS Wales APP.  

You may either post your request or place your request in the repeat prescription box provided in the foyer of the surgery. It will ready for collection, a minimum 48 hours later, excluding weekends. Prescriptions that are put in the box after 12pm will not be processed until the next day. 

If your prescriptions go to a local pharmacy, please allow a minimum of 48 hours for repeat prescriptions to be processed. 

  • Only items on your repeat prescribing slip can be ordered
  • Items can only be ordered when they are due
  • If you need to order early because you are going on holiday, please clearly state this, to prevent any delay.
  • Please request your medications stating the name and dose as on your repeat prescription slip, as the name on the tablet box may be a "brand name" which is not necessarily the name on your repeat prescription slip.
By telephone

We do not accept prescription requests over the telephone. 
In Person

Prescription requests can be handed into the surgery.

A secure post box is attached to the wall in the waiting area. 
By Post

Prescription requests can be posted directly to our practice. Our address can be found in the About Us section of our website. 

We are also happy to re-post your prescription to you once completed, provided a Stamped Addressed envelope is included with your request. 

Please be aware that there will be a delay in your prescription being received and processed due to the Royal Mails services.  
Online

Prescriptions can now be ordered online via the NHS Wales App. Please click on the link below. 

Online Services

 

You may not be able to order some prescriptions if:

  • You need a medicine review
  • it's too early to order your medication
  • it's an acute (short-term) or one-off prescription
  • you have a repeat dispensing prescription

You can contact us for more information, or to find out what to do next to order your prescription. You may be advised to book a medication review with one of our clinicians; once an appointment has been confirmed the practice will be able to offer you an interim script of your repeat medication.

 

Acute Prescriptions

Acute prescriptions are for items which are required to alleviate an acute problem that has just arisen. Consequently, the majority of acute prescriptions are issued during surgery consultations and are only for short term use.

Repeat prescriptions differ from acute prescriptions in that, after your GP has first prescribed your medicines, you can request future installments of medication without having to attend an appointment.

In some instances, where an acute problem has not yet resolved or recurred, an acute prescription may be requested in writing from the practice WITHOUT the need for a further appointment. This includes such medications as creams for eczema and fungal infection, and tablets for recurrence of gout or herpes simplex infection.

The practice is unable to issue acute prescriptions for antibiotics, unless a clinical assessment has been undertaken. Antibiotics are medicines used to treat or prevent infections caused by bacteria. Your doctor will only prescribe antibiotics when they’re really needed. This is for your own health and to prevent the increasing problem of antibiotic resistance. It’s very important for everyone to use antibiotics correctly.

A clinician will assess your written request for acute medication and the reason that this is required, and one of two outcomes will be decided:

  • acute medication is issued following written request. This process will take a minimum of 48 hours.
  • request for medication is refused as a further consultation and clinical assessment is required

To request acute medication from your GP surgery, this can either be requested in writing and posted into the practice.

Alternatively, the Common Ailments Service can offer Over the Counter medication for a wide range of minor illness, including thrush, hayfever, acne and eczema. This is a free NHS service that covers 27 common ailments which is offered by all pharmacies in Wales, without the need for a GP appointment.